Support center | Deep Origin
  1. Support center | Deep Origin
  2. Deep Origin Customer Support

Deep Origin Customer Support

Deep Origin's experts are here to help you – from your wet lab to your dry lab – from automating the routine tasks of your R&D to developing custom solutions to your most complex challenges. Please use the options below to contact us. Our experts will be in touch shortly.

  • Technical support

    Need help? The experts at Deep Origin are here to help you. No request is too big or too small – from help downloading a data set to installing a software package to building a custom model, workflow, or dashboard for your project.

  • Report a bug

    We're sorry something is wrong! Please share the problem you're experiencing so we can fix it.

  • Report an outage

    We're sorry we're not working. Please share the problem you're experiencing so we can fix it.

Powered by Jira Service Management
{"xsrfToken":"eaa7d32b545320a09e8a33af1064df5121b2ba34_lout","branding":{"id":"3","key":"cs","name":"Deep Origin Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#58258f","headerLinkHoverBGColor":"#58258f","headerBadgeColor":"#58258f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/193a3ed6-2743-400a-b3a9-c110f56bd939/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDQ2M2Y2YS1jODhhLTRmYjMtYTYxMC02NjI0MGJiMTYxMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE5M2EzZWQ2LTI3NDMtNDAwYS1iM2E5LWMxMTBmNTZiZDkzOSI6WyJyZWFkIl19LCJleHAiOjE3NDY3NzE1MzQsIm5iZiI6MTc0Njc3MDkzNH0.6A9AqeO5jnYzFKapUrDM4-PUwiC25AUU7Zns89PURnE&client=70463f6a-c88a-4fb3-a610-66240bb16134&mode=fit","logoId":"193a3ed6-2743-400a-b3a9-c110f56bd939","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Deep Origin Support Center","sharedPortalName":"Support center | Deep Origin","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Deep Origin Support Center","sharedPortalName":"Support center | Deep Origin","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6d2eb1","helpCenterTitleColor":"#6d2eb1","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7d7d3900-152b-4ccf-9f9a-75c539685b3d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDQ2M2Y2YS1jODhhLTRmYjMtYTYxMC02NjI0MGJiMTYxMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdkN2QzOTAwLTE1MmItNGNjZi05ZjlhLTc1YzUzOTY4NWIzZCI6WyJyZWFkIl19LCJleHAiOjE3NDY3NzE1MzQsIm5iZiI6MTc0Njc3MDkzNH0.SccSzgiW0irLLBA_-2hxQlu8NLKOWcuY-6owaVCugfE&client=70463f6a-c88a-4fb3-a610-66240bb16134&height=300&mode=fit","bannerMediaApiFileId":"7d7d3900-152b-4ccf-9f9a-75c539685b3d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cs","projectId":10013,"serviceDeskId":3,"name":"Deep Origin Customer Support","description":"<p>Deep Origin's experts are here to help you – from your wet lab to your dry lab – from automating the routine tasks of your R&amp;D to developing custom solutions to your most complex challenges. Please use the options below to contact us. Our experts will be in touch shortly.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"38","name":"Report a bug","descriptionHtml":"<p>To help us restore your capabilities, please share as much information as you can.</p>","callToAction":"Report a bug","introHtml":"<p>We're sorry something is wrong! Please share the problem you're experiencing so we can fix it.</p>","icon":10545,"iconUrl":"https://www.support.deeporigin.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"41","name":"Report an outage","descriptionHtml":"<p>To help us restore your capabilities, please share as much information as you can.</p>","callToAction":"Report an outage","introHtml":"<p>We're sorry we're not working. Please share the problem you're experiencing so we can fix it.</p>","icon":10521,"iconUrl":"https://www.support.deeporigin.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[11],"key":""},{"id":"33","name":"Technical support","descriptionHtml":"<p>Please describe how we can help you. For immediate help, please also see our <a href=\"https://docs.deeporigin.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">documentation</a>.</p>","callToAction":"Technical support","introHtml":"<p>Need help? The experts at Deep Origin are here to help you. No request is too big or too small – from help downloading a data set to installing a software package to building a custom model, workflow, or dashboard for your project.</p>","icon":10520,"iconUrl":"https://www.support.deeporigin.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[11],"key":""},{"id":"36","name":"Ask a question","descriptionHtml":"<p>Please describe your question.</p>","callToAction":"Ask a question","introHtml":"<p>Have a question? Ask us about our products, features, services, drug discovery, bioinformatics, SciOps, or anything that interests you. All questions are good questions.</p>","icon":10549,"iconUrl":"https://www.support.deeporigin.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received by email.</p>","icon":10527,"iconUrl":"https://www.support.deeporigin.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"43","name":"Issues connecting to a bench with SSH","descriptionHtml":"","callToAction":"Issues connecting to a bench with SSH","introHtml":"<p>Please review the documentation and FAQ about SSH connections to benches before submitting a support request. In your request, please provide as much information as possible, including operating system, connection method, and bench ID (adjective-noun-abc).</p>","icon":10532,"iconUrl":"https://www.support.deeporigin.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"49","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Don't see what you're looking for? Select this option to contact us. We'd love to hear from you.</p>","icon":10549,"iconUrl":"https://www.support.deeporigin.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"44","name":"Report an outage (low severity)","descriptionHtml":"","callToAction":"Report an outage (low severity)","introHtml":"<p>A low severity outage has a workaround. Benches take longer than usual to start up, for example.</p>","icon":10521,"iconUrl":"https://www.support.deeporigin.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"42","name":"Request packages be added to a software blueprint","descriptionHtml":"","callToAction":"Request packages be added to a software blueprint","introHtml":"<p>We periodically review our blueprints to ensure they are up to date with the latest tools. What blueprint are you using, and what is it missing?</p>","icon":10550,"iconUrl":"https://www.support.deeporigin.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"34","name":"Sales or billing support","descriptionHtml":"<p>Please describe your question.</p>","callToAction":"Sales or billing support","introHtml":"<p>Need help with purchasing or billing for a product, feature, or service? Our team is here to help you.</p>","icon":10536,"iconUrl":"https://www.support.deeporigin.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"39","name":"Suggest a feature, product, service, or improvement","descriptionHtml":"<p>Please share ideas for new features, products, services, and/or improvements. No idea is too big or ambitious.</p>","callToAction":"Suggest a feature, product, service, or improvement","introHtml":"<p>Our mission is to help you conduct your R&amp;D. Have an idea for how we can help you? The best ideas come the scientists at the front lines. We'd love to hear from you.</p>","icon":10535,"iconUrl":"https://www.support.deeporigin.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"40","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://www.support.deeporigin.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Technical support"}],"orderMapping":{"16":[49],"14":[41],"11":[33,38,41],"19":[34],"20":[36],"18":[38,41],"15":[39]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDQ2M2Y2YS1jODhhLTRmYjMtYTYxMC02NjI0MGJiMTYxMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY3NzIxMzQsIm5iZiI6MTc0Njc3MDkzNH0.zgmnor8IzL0G6iJCn_LkKYp081uTQRAnyfueA70YjJE","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"70463f6a-c88a-4fb3-a610-66240bb16134","tokenDurationInMins":20}},"sharedPortal":{"name":"Support center | Deep Origin","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=deeporigin","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"eaa7d32b545320a09e8a33af1064df5121b2ba34_lout","baseUrl":"https://www.support.deeporigin.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://deeporigin.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"70463f6a-c88a-4fb3-a610-66240bb16134","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"15bf6a626d194fc0bd875581326e98c6","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}